Career Opportunity
Intranet Manager [ASD-02]
American Civil Liberties Union
ACLU - Affiliate Support Department

The National Headquarters of the American Civil Liberties Union, the nation’s premier public interest organization devoted to the defense of the Bill of Rights, seeks an Intranet Manager to maintain and enhance a vital internal communications vehicle and information resource for ACLU staff at all national offices and 53 ACLU affiliates and national chapters throughout the country, as well as appropriate volunteer leaders at the national and affiliate level. The Intranet Manager reports to the Director of Affiliate Marketing and Communications within the Affiliate Support Department.

JOB SUMMARY:
The Intranet Manager is responsible for maintaining and improving an organization-wide intranet to deliver high quality, up-to-date, accurate and useful information for a user audience of about 1,000 staff and key volunteers. The current intranet, called the Loop, is a collaboration and document sharing site created in Microsoft SharePoint, which launched in early 2008. Ongoing job responsibilities range from creating web content on behalf of the Affiliate Support Department to soliciting and coordinating postings from dozens of content publishers from ACLU offices nationwide, integrating front-end content and design with back-end technology capabilities, and defining and implementing new features.

SPECIFIC RESPONSIBILITIES:

• Manage the continuing development of the intranet -- based on the vision of a more collaborative nationwide organization and the needs of content contributors and end users -- by devising plans and roll-out strategies for new enhancements.
• Post content to the site, identify and track resolution of software bugs.
• Define needs and work closely with IT staff and tech providers to configure and customize the intranet’s technology in order to meet known and emerging business needs and resolve technical problems.
• Provide training, documentation and support for decentralized end-users and content contributors posting directly to the site to ensure facile, high-quality and timely content publication.
• Work with staff to identify potential intranet content and features and allocate intranet resources.
• Promote awareness and use of the intranet.
• Address concerns of, and feedback from, intranet stakeholders and users throughout the organization.
• Perform site audits, monitor performance and usage statistics, analyze the data and make recommendations for changes.
• Research, track and understand new web technologies to provide technical leadership pertaining to web production.
• Set and maintain appropriate intranet standards and guidelines, including content tagging system and user access levels.
• Administer site security and user administrator logins.

QUALIFICATIONS:

• Bachelor’s degree preferred
• 3 years of professional experience in web publishing or related field.
• Ability to design web content, as well as draft and edit web copy.
• Experience publishing or administering Microsoft SharePoint sites preferred, or experience with a web publishing system.
• Familiarity with HTML and web design tools.
• Ability to foster collaborative work relationships at all levels in the organization, from senior staff to administrative support personnel.
• Experience training groups and/or providing one-on-one coaching in web content posting.
• Excellent organizational and communication skills.
• Experience working with site architecture, search functions, metatagging and implementing best practices related to web publishing.
• Ability to track and analyze web metrics.
• Excellent customer service skills, with the ability to respond effectively to questions and feedback from intranet users and stakeholders.

COMPENSATION:
The ACLU offers a generous and comprehensive compensation and benefits package, commensurate with experience and within parameters of the ACLU compensation scale.

HOW TO APPLY:
If you are a proactive and resourceful team player with a passion for public interest issues, please send a cover letter with salary requirements by email to hrjobs@aclu.org – reference “Intranet Manager” in the subject line – or by mail to:

Human Resources
Re: Intranet Manager [ASD-02]
American Civil Liberties Union
125 Broad Street, 19^th Floor
New York, NY 10004

Please indicate in your cover letter where you found this job posting.

Applications will be accepted until the position is filled, which will not be before November 17, 2008

The ACLU is an equal opportunity/affirmative action employer and encourages women, people of color, persons with disabilities, and lesbians and gay men to apply.